EMS Operations
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY ON CAMPUS
CALL UTD POLICE: 972-883-2222
Dispatch Procedures
Request UEMR by Calling UTD POLICE (972-882-2222)
- UEMR is dispatched by the UTD Police Department who can be reached by dialing x2222 on a campus phone, dialing 972-883-2222 on any other phone, or by activating an emergency blue call box.
- This will dispatch UEMR and not an ambulance and fire engine unless requested.
Calling 911 on Campus
- This call goes directly to the City of Richardson, who will send an ambulance and fire engine as well as UEMR.
- UEMR receives the call information from the City of Richardson.
What happens after I call?
- Provide the exact location, as specific as possible. Know the room number if applicable.
- Provide a concise description of the incident. Indicate the severity of the problem, as well as the age and gender of the patient.
- Do not hang up until prompted by the dispatcher.
- When calling 911, be sure to clearly indicate you are on the UT Dallas campus and have a medical emergency.
- When calling x2222, you will be asked to indicate whether or not you want an ambulance dispatched.
UEMR Average Response Time:
- UEMR averages a two minute response time from time of dispatch to patient arrival.
Event Medical Coverage
UEMR reviews hundreds of requests for event medical standby each year for the many events that take place around campus. Typically, UEMR’s Event Captain will review the request and determine the resources for an event.
Ranging anywhere from Fall and Spring Commencement to late-night dance parties, more information can be found on requesting UEMR at events.
Community Partners
Richardson Fire Department
The Richardson Fire Department provides Advanced Life Support (ALS) to the UT Dallas campus as well as ambulance transport to the hospital. Our crews have a fantastic working relationship with the city’s paramedics to ensure a high standard of care is upheld. UEMR integrates as closely as possible with the city’s first responders, utilizing the same medical direction, documentation and continuing education/training.
UT Dallas Police Department
UTDPD serve as UEMR’s primary partner in serving the UT Dallas community. UTDPD Communications receives emergency calls for UEMR, oversees dispatching and interfaces with outside resources as needed. UTDPD officers accompany UEMR on medical calls for scene safety and reports.
EMS Director Sheila Elliott
In March 2020, Sheila became the full-time EMS Director, employed by the UEMR 501c3 nonprofit entity, and oversees both the First Responder Organization and the Education Divisions of University Emergency Medical Response.
Sheila’s primary responsibility is to ensure UEMR remains in good standing with the community and fulfills the service agreement in place between UT Dallas and UEMR to provide the highest level of service. She is also the Texas Department of State Health Services (DSHS) and National Registry of Emergency Medical Technicians (NREMT) Program Director for the UEMR EMS Program, which was approved in May 2020. UEMR proudly certifies over 300 students per year and maintains a 97% first time pass rate on the NREMT exam.
In August 2021, Sheila began working with hospital administrators from Methodist Health System to form a partnership called the North Texas Paramedic Education Consortium. The application was approved by the Committee on Accreditation of Educational Programs for the Emergency Medical Services Professions (CoAEMSP) to begin the first paramedic class in August 2023.
Sheila has a plethora of EMS education experience in addition to a varied EMS clinical background where she has been employed as a Licensed Paramedic at Cooke County EMS, Southwest Transplant Alliance, Methodist Dallas ER and CareFlite.
Chief Brent Tourangeau
Chief Brent Tourangeau has been the UT Dallas Chief of Police since February 2023. He joined the UT Dallas Police Department as Assistant Chief in February 2014. Prior to UT Dallas, he worked for the Richardson Police Department for 28 years, retiring as captain of the patrol division.
Dr. Matthew Tice
Dr. Matthew Tice is a physician who is board-certified in Emergency Medicine and Emergency Medical Services in the city of Dallas. He earned his medical degree from Medical University of South Carolina. Dr. Tice provides online and offline medical direction for UEMR, Richardson FD and Garland FD. Dr. Tice is continuously providing clinical knowledge and guidance for all of the providers at UEMR.